If for any reason you’re not happy with your purchase, you may return the unused and undamaged item(s) within 7 days of receipt of shipment for a refund or exchange. Please note that shipping fees are not refundable. We ask that you give special attention to the packaging you use and that you get a tracking number for the shipment. If the stone breaks during the transit we cannot refund you. Please contact us at firstname.lastname@example.org to start the refund process.